Frequently Asked Questions
Our support team is here to help you!
Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
Where do you ship from?
All Zwippy Cooker orders ship directly from our warehouse in California. We have fulfillment centers across the globe in Asia, US, UK and Australia.
Is order tracking available?
Yes! We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Is order tracking available?
We ship all orders placed Monday - Friday before 3:30PM PST / 6:30PM EST next day. For customers within the United States, your order should arrive within 3-5 business days. If you do not receive your order within 15 days, please check your mailbox and tracking number, then contact us.
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
What if I entered the wrong shipping address?
If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Welcome to the Zwippy family. Cook smarter, live better.
